So, as expected, quite a few people are angry at me at the VA hospital. Word has gotten back to me and I think it's sad that instead of seeing that these things all happened to us, they just assume I am out to make trouble and that I am attacking them personally.
In no way was this a personal issue - this is about the many things that happened to us while inpatient and out. And let's be frank - there were a lot of good things that happened too, but those things don't need fixed (obviously) while other things do.
I can tell you that I will never think it's ok that a therapist rarely shows up for her appointments. I will never think it's ok when a neurosurgeon won't do his job because he doesn't have the time to - leaving your loved one in a near comatose state for two weeks. I will never think it's ok for 3 nurses to stand over a gurney with your son on it in the hallway arguing because they don't want to take their patient down to radiology. Do you honestly think he couldn't hear what an imposition he was? I know I heard it and that's when I took him down myself - with the help of one of the great nurses there.
I think what made all the tens of issues even worse was that when you did talk to the supervisors about any of the problems you are always told that either they have the best nurses on their team or that this person has never had a complaint against them (when we all know of another parent/spouse that has complained about them).
And I'm not saying that everyone is a problem - believe me. There were some wonderful nurses, doctors, and therapists. But let's be frank - the select few that are the 'bad ones' ruin it for the good ones. And if you happen to be one of the ones that we never had an issue with - then the whole message doesn't apply to you.
The solution needs to be that the supervisors listen to what people say instead of just defending their team member without looking into issues and then taking appropriate action. If that had happened, I probably wouldn't have had anything to say.
But instead, the same person that left your son alone when he wasn't allowed to be (with his bed as high as it could be off the floor) is there again in a few days. The same person that nastily told your son "Grow up and be the man that you are" when he was barely out of his vegetative state is still employed there (gee - I just realized those last two comments were the same person) and again - a neurosurgeon that inserts a shunt into your son's head and then doesn't know how to work the damn thing was never really dealt with. These things really just aren't acceptable to me.
So I guess my message to all of the people at the VA is this:
If these things happened to your son/daughter/mother/father/spouse etc - would you keep your mouth shut? Would you not try to fix it?
First 2 from the Nov kit!
3 years ago